GlamourDog always guarantees your satisfaction. If you are not 100% satisfied with your purchase, simply return it to us in its original unused condition within 30 days after the last item in your order is delivered for a merchandise exchange or refund.
Because GlamourDog frequently has backorders, this means 30 days after the last item is delivered, not from the date of your order.
Refunds will incur a %10 re-stocking fee. There is NO re-stocking fee for exchanges or store credit.
If you are in a hurry or are near 30 days, please just call us, there is never a reason to waste money expressing a return back to us. Additionally, some express packages arrive outside our regular business hours, which can cause the item to be returned to the sender.
In the case of a return, you may receive a merchandise credit for the full amount or a refund to your credit card less a %10 restocking fee. (exceptions listed below). However, the refund will not include the shipping and handling costs.
Return exception: Sorry, we cannot accept returns on engraved I.D. Tags, custom made Tutu’s, custom made cheerleader dresses, or any other permanently personalized printed items (personalized collars with removable letters are returnable).
Return exception: Costumes and wedding items may only be returned for store credit.
Return exception: Large items including beds, carriers, houses, pottys, and other items may incur shipping fees equal to but not to exceed the actual shipping cost incurred for shipping the item and returning the item if it is returned.
Promotional Free Shipping offers will incur added shipping fees equal to but not to exceed the actual shipping cost incurred for shipping the item and returning the item if it is returned.
Returned carriers which qualified for free shipping will incur a shipping fee equal to but not to exceed the actual shipping cost incurred for shipping the item and returning the item if it is returned.
Please include a note (preferably on the packing slip) with REFUND or EXCHANGE written on it. If you would like to exchange the item, please let us know what you would like to exchange for the merchandise.
Ship the unused item and note to the following address:
GlamourDog
Attn: Returns Dept.
GlamourDog
We are not responsible for any returned packages or merchandise lost or damaged in shipping. Please be advised that until there is proof that we have received your merchandise, it is your property. For your protection, we suggest you send your return via:
FedEx GROUND (Ground includes $100 insurance) or
UPS GROUND (Ground includes $100 insurance) or
US Mail First Class or Priority Mail with “signature required” and insurance for your protection.
This will not speed up your return, and we would prefer you not spend your money on overnight or express shipping fees if there is a time issue, just give us a call, and we can work with you.
Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance, by itself, does not provide proof of delivery. If an insured item becomes lost, it is the customer’s responsibility to file a claim with the Post Office to recover their merchandise loss. Insurance with the post office is a transaction between the individual and the United States Postal Service and is not affiliated with GlamourDog.
Please note:
We are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition.
We are not responsible for any returned packages lost in shipping.
We encourage you to measure your pet as accurately as possible. Shipping Charges for exchanged orders are the responsibility of the customer. If additional charges are needed, we will contact you for your permission to charge your card for the additional shipping charges.
If an item arrives damaged, you must notify us within 48 hours of receipt. We will send a call tag to pick up the item from you. If the box appears damaged upon receipt, do not sign for or accept it, and it will be returned to us. We will send an exchange or credit you for the item.
Due to abuse, you must contact us within 45 days of placing your order if your item has not arrived. We will not be held responsible for notifications after that time.
Canceling an Order
We apologize, but we Can Not accept cancellation requests by e-mail.
GlamourDog orders are processed immediately or routed to other offices and fulfillment centers to be processed immediately in many cases.
In most cases, orders can not be canceled after the order is placed, and the customer will need to process a return based on our return policies, conditions, and restrictions.
If you would like to request that your order be canceled, please email us immediately at [email protected] to determine if it can cancel a portion or all of your order.
In the event your order has been charged and processed but not shipped, you may be subject to a %5 re-stocking fee to cover the credit card fees of the order for the charge and refund. If we can cancel your order on the same day as the charge, we can void the transaction rather than posting a charge and refund and avoid any re-stocking fee.
Again, if you need to make ANY changes, please phone us immediately.
If you have any questions or concerns at all, please email us at [email protected]. We try to go out of our way every day to ensure that our clients and their pups are delighted with us and enjoy their experience shopping here.
